Sales & Refunds

About this page

This page covers what you buy from Orange Taco LLC: menu orders, shop orders, catering, event tickets, and tasting reservations. Using our site is covered by our Terms of Use. Questions go to hello@orangetaco.co.

• The terms shown when you paid apply to that order.
• Some things carry their own terms, shown with them: an offer's fine print, an event's notes, a catering format's cancellation window. An event's notes can be more generous than this page, never stricter.

Prices and availability

• The price you pay is the one worked out at checkout. If a price shown elsewhere differs, checkout wins.
• Items can sell out. Adding something to your bag does not hold it. It is held when you pay. If something runs out first, checkout tells you and nothing is charged.
• Sales tax is added where it applies.
• If a price is clearly wrong, we may cancel the order and refund it in full before it is prepared or shipped.

Menu orders

• Menu orders are for pickup at the restaurant. The minimum order is $16.
• When you pay, your card is authorized. It is charged when your order reaches our kitchen.
• You can cancel on the order page for a short time after paying. Nothing is charged if you do. After that, the kitchen has your order and it cannot be cancelled online.
• If something is wrong with your order, tell us at the counter or at hello@orangetaco.co.

Shop orders

• We ship within the United States. Shipping is worked out at checkout from carrier rates.
• Delivery dates are the carrier's estimates.
• We ship to the address you enter at checkout. If a parcel comes back to us as undeliverable or refused, we refund the items less the shipping and packaging, or reship it at your cost.

Fragrance

• Our fragrances contain alcohol and are flammable. Carriers treat them as hazardous materials.
• We ship them by ground only, to US addresses that ground service reaches. That excludes addresses abroad, military and diplomatic addresses (APO, FPO, DPO), US territories other than Puerto Rico, and parts of Alaska served only by air.
• An order can hold up to 473 ml of fragrance.
• If we cannot ship an order lawfully, we tell you and refund it in full.
• You can return an unopened bottle, in its original seal, within 14 days of delivery. Write to us first. Fragrance must travel by ground and be declared, so do not send it back any other way.
• An opened bottle cannot be returned unless it arrived damaged, wrong, or faulty.
• If you send one of our fragrances on to someone else, the carrier's rules for flammable goods apply to you.

If a parcel does not arrive right

• Marked delivered but not received: tell us within 7 days of the delivery date. We look into it with the carrier and tell you what we can do.
• Lost in transit: we open a claim with the carrier. Once it is confirmed lost, we replace it or refund it.
• Damaged or wrong item: tell us within 7 days of delivery, with a photo. We replace it or refund it.

Returns

• Candles and kitchen tools: within 14 days of delivery, unused and in the original packaging.
• Fragrance: see Fragrance above.
• Pantry: food is not returnable once shipped, unless it arrives damaged, wrong, or unsafe.
• To return something, write to hello@orangetaco.co and we tell you how to send it. We refund the item to your card once it reaches us, less the return shipping unless the mistake was ours. Shipping is refunded only when the mistake was ours.

Catering

• A catering order is paid in full at booking.
• Each format shows its cancellation window when you book. Cancel inside it for a full refund. After it closes, the order is final and nothing is refunded.
• Delivery is available for some formats, for the fee shown at checkout.

Event tickets

• Tickets are paid when you book. A seat is held once you have paid.
• To ask for a refund, write to us at least 24 hours before the event. A refund is for the full amount you paid. Within 24 hours of the event, tickets are not refunded.
• If we or the event's partner cancel or move an event, you choose: a full refund, or a seat on the new date.

Tasting reservations

• Nothing is charged when you book. Stripe keeps your card on file for the fee below.
• You can cancel online, with your reservation code and email, until 24 hours before your seating, at no charge.
• If you cancel after that, or do not come, we may charge $30 for each seat. If some of your party come and others do not, we charge only for the named seats not used.
• If you came and were charged, tell us within 14 days and we refund it.
• Wine pairings follow our alcohol rules in the Terms of Use. Without ID, we serve the zero-proof pairing instead.

Refunds

A refund goes back to the card you paid with. It usually shows within 5 to 10 business days, depending on your bank.

Offers and codes

• One code per order. Codes cannot be combined.
• A code works only with the email address that claimed it. Asking for the same offer again gives you the same code.
• A code works until the end of the offer's last day, Houston time, or sooner if the offer says so.
• Codes have no cash value and are not transferable or for resale.
• Offers and codes never apply to alcohol.
• If a discounted order is refunded, we refund what you paid. A used code is not reissued.
• Each offer says where it can be used and any other limits. We may change or end an offer at any time.
• Some offers are for Circle members. Circle standing is worked out from your visits and spend.

If something goes wrong

Write to hello@orangetaco.co first. Most things can be put right faster than through a bank. This does not limit your rights with your card issuer.

Changes

When this page changes, we update the dates at the top. What applies to an order is what was here when you placed it.